Standard Terms & Conditions

Available Information:

If available floor plans and fire risk assessments should be made available to our technicians on arrival at the job. These should be handed over by a competent or responsible person provided by the client at each site, this person should be available to our technicians at the beginning and end of the job. Our technicians can then make them aware of any safety problems or potential hazards they have come across while carrying out our services.

Health and Safety/PPE:

Our technicians are equipped with safety boots, hard hats and high-vis vests. Any further PPE that is required for your specific site must be supplied by you the client and you must make the technician aware of what is required. You must also make the technician fully aware of any site-specific hazards upon arrival.

Parking

Please ensure parking is available for our technician on the day of your booking. If your home/business is in an area where a parking permit is required please have one ready on the day of your appointment. If you are unable to supply a permit please make us aware of this when placing your booking as additional charges may apply. If payment is required for on-street/multi-storey parking we will cover the cost at a max rate of £2.50 per hour with any additional costs being covered by you the customer. If no parking is available within a 0.5-mile radius of your home/business please make us aware of this when placing your booking as additional charges may apply.

PAT Testing (Portable Appliance Testing):

The testing procedure
The testing will be carried out in accordance with the current edition of the IET Code of Practice for In-Service Inspection and Testing of Electrical Equipment. Any equipment found to be unsafe or not in compliance with regulations will be labelled as such and the client will be advised to remove it from service immediately. A test report will be provided to the client upon completion of the testing, outlining any equipment that failed and recommendations for repairs or replacement.

IT Equipment
All clients must ensure that any critical information or data has been protected or backed up prior to the start of the Portable Appliance Testing. This would include main IT suites and server rooms. IT equipment will need to be shut down by each individual user at the site, this will not be done by our technicians. The technicians will not take responsibility for the reboot or start-up after testing has been completed. The equipment we use is battery-operated and can not cause damage to IT equipment. We will not be made liable for items that have been correctly tested but are found to have a fault during testing or after. The client agrees to indemnify the tester against any claims or losses resulting from the testing.

Working at height/Awkward Items/unboxing
The client is responsible for providing safe and clear access to all electrical equipment that requires testing, heavy, awkward and inaccessible items will be visually tested only. Items at height will also need to be removed if they need testing prior to our technicians arriving on site. Ladders will not be provided by our company and technicians are not insured to use the client’s ladder. (This can be discussed at the time of booking if needed). All items must be unboxed and ready for testing, additional charges may apply if our technician has to unbox/re-box a large number of items for testing.

What items are included
Included items are any items that use a standard 3-pin UK plug or yellow 110v plug. If you would like any fixed electrical items testing which is wired into a fused spur or 3-phase equipment, we can test these for you at an additional cost.

Non-productive Testing
We reserve the right to charge an hourly rate of £49.00+vat per hour per technician for non-productive time, this would be where the technician is unable to perform testing due to circumstances outside of their control. Or where a technician is standing waiting around for rooms to be made available at a much later time than expected. This is where providing floor plans make the testing run a lot smoother at the client’s site.

Repairs
We offer FREE small repairs, replacement plugs and fuses if needed. Small repairs are limited to 10 minutes per repair and all larger repairs are chargeable and will be agreed upon before the repair takes place. Replacement plugs are limited to items which already have a plug installed and it requires replacement plug due to damage. Replacement plugs are limited to standard 3-pin UK plugs.

Report and Certificate
On receipt of payment, you will receive via email, a completed PAT Testing Report/ Certificate including all appliances/ items tested, their Pass or Fail Status and the one-year next inspection date. This will be provided in a pdf document.

Fire extinguisher servicing:

The fire extinguisher service procedure
The servicing will be carried out in accordance with the current edition of the British Standards Institution (BSI) guidelines for the maintenance of portable fire extinguishers. Any fire extinguishers found to be defective or out of date will be reported to the client and recommendations for repair or replacement will be made. Any fire extinguisher that has been tampered with or used will be reported to the client and will be replaced if necessary. The client agrees to indemnify the service provider against any claims or losses resulting from the servicing.

Working at height
Ladders will not be provided by our company and technicians are not insured to use the client’s ladder. (This can be discussed at the time of booking if needed)

Replacement extinguishers
Any necessary repairs or replacements will be discussed and approved by the customer before proceeding. Should you purchase any replacement extinguishers from us you are responsible for the disposal of the extinguishers being replaced unless otherwise agreed.

Service Parts
All standard service parts are included in the quoted price for a standard yearly service, any additional parts or replacements will be discussed and approved by the customer before proceeding.

Report and Certificate
Upon receipt of payment, you will receive via email a service report that will be provided to the client upon completion of the servicing, outlining each extinguisher serviced.

Fire Alarm Servicing:

The fire extinguisher service procedure
Regular maintenance/service and testing of the fire alarm system will be performed in accordance with BS 5839 and any other relevant UK legislation. The client agrees to indemnify the service provider against any claims or losses resulting from the servicing.

Repairs
Any necessary repairs or replacements will be discussed and approved by the customer before proceeding.

Report and Certificate
Upon receipt of payment, you will receive via email a service report outlining the condition of the fire alarm and any repairs or replacements that were made or are required.

Emergency Light Testing/service:

The emergency lighting testing/service procedure
Regular testing and maintenance of the emergency lighting system will be carried out in accordance with BS 5266, and a schedule of visits will be agreed upon with the customer. The client agrees to indemnify the service provider against any claims or losses resulting from the servicing.

Repairs/Replacements
Any necessary repairs or replacements will be discussed and approved by the customer before proceeding.

Report and Certificate
Upon receipt of payment, you will receive via email a service report outlining the condition of the emergency lighting and any repairs or replacements that were made or are required.

Fire Risk Assessments:

The fire risk assessment procedure
The will be based on the guidance provided in the Regulatory Reform (Fire Safety) Order 2005 and any relevant British Standards. The client agrees to indemnify the service provider against any claims or losses resulting from the risk assessment.

Report and Certificate
Upon receipt of payment, you will receive via email a PDF fire risk assessment.

Payment Terms/Certification:

Cancellation Charges
Please be aware that if you need to cancel or re-arrange the appointment then we require 48 hours notice
(Monday - Friday working days only). If an appointment is cancelled with less than 48 hours notice a cancellation charge will be incurred for the time booked out for our technicians which is a minimum of £99.00+vat and then £49.00+vat per hour after. We do on occasion, offer special considerations to this, as a gesture of Good Will, this decision is to the discretion of senior management.

Payment Terms
Payment terms are 30 days from the job completion date. This can be settled by, cash, cheque or BACS Payment.
If clients have longer payment structures, please discuss this with our main office so this can then be added to your account. Overdue payments for the service we offer will incur extra charges if not received within the payment terms agreed, these are in line with government regulations. Admin fees are based on the money owed, anything up to £999.99+vat will incur £40.00+vat anything over £999.99+vat will incur £70.00+vat

Report and Certificate
On receipt of payment, you will receive via email, a completed Report/Certificate which will be provided in a pdf document.

Non-productive Time
If you require our technicians to undergo long site inductions (Over 15 minutes) or wait around for long periods before we can start the agreed works we reserve the right to charge an hourly rate of £49.00+vat per hour per technician for non-productive time.

These terms and conditions are subject to change without notice.